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RETURNS + EXCHANGES.
BOWIE RAE garments are made especially for you, therefore we do not offer refunds or exchanges. If you find you are not happy with your size, please email us at hello@bowierae.com and we will assess if we can offer a solution. We ask you to order well in advance of (at least 5 weeks) of your wedding date to make time for issues and alterations.
FAULTY GOODS AND REPAIRS.
In the unlikely circumstance of a manufacturing fault, please email hello@bowierae.com with images and description of fault within 48 hours of receiving your garment. From here we will assess whether an exchange or refund will be issued. In the case of a manufacturing fault we must be contacted within 24 hours of your receipt of the item, with the item returned within 2 days with all tags and packaging. We will do everything in our best effort to repair this piece for you. If the piece cannot be repaired, we will provide you with a replacement piece.
